Task confirmed in the example
Confirmation is recorded. To count a technician-free resolution in a real metric, agreed eligibility, verification and observation-window requirements must be met.
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ILLUSTRATIVE DEMO · Synthetic data · No production connection
ILLUSTRATIVE DEMO · Synthetic data · No production connection
A self-service request
Example script. Channel, knowledge base and integration are validated for each deployment.
Continue with a technician
A case is prepared with the article consulted, attempted steps and blocker. The request is not counted as resolved without a technician.
Confirmation pending
The conversation alone does not establish resolution. The pending status and defined follow-up are retained.
Context follows the escalation.
| Synthetic case DEMO-001 | Gathered information |
|---|---|
| Intent | Set up VPN access. |
| Source consulted | KB-DEMO-01, version 1, approved in the example. |
| Attempted steps | Open the application, select the profile and follow authentication. |
| Blocker | The user reports they could not complete the connection. |
| Status | Awaiting human intervention. Resolution unconfirmed. |
| Next action | The technician reviews the context and requests only the missing information. |
A knowledge opportunity
If the solution requires documenting a new procedure, DeskIA can propose a draft within the agreed workflow. The owner reviews content and permissions before publication.
- Draft proposed
- Human review
- Authorized publication
One technical recovery. Three possible conclusions.
Protected outcome: complete a test sale for DEMO-STORE on its business date. Example window: one check, without further durability observation.
VERIFIED
| Check | Synthetic source | Status |
|---|---|---|
| Component responds | Technical signal DEMO-T1 | VERIFIED |
| Task works | Functional check DEMO-F1 | VERIFIED |
| Test sale completed | Outcome event DEMO-B1 | VERIFIED |
Next action: Eligible for the authorized closure decision in this example.
NOT VERIFIED
| Check | Synthetic source | Status |
|---|---|---|
| Component responds | Technical signal DEMO-T1 | VERIFIED |
| Task works | Functional check DEMO-F1 | NOT VERIFIED |
| Test sale completed | Outcome event DEMO-B1 | NOT VERIFIED |
Next action: Continue resolution: the task and outcome do not meet the criterion.
INSUFFICIENT EVIDENCE
| Check | Synthetic source | Status |
|---|---|---|
| Component responds | Technical signal DEMO-T1 | VERIFIED |
| Task works | Not available | INSUFFICIENT EVIDENCE |
| Test sale completed | Not available | INSUFFICIENT EVIDENCE |
Next action: Gather the functional check and outcome event before concluding.
This example does not establish a full day of operation, closing or reconciliation. Each outcome requires its own criteria and sources.
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