Business case

Build your scenario.

Explore volume, capacity and costs for Front End, BPA or both. Initial demand values are an editable example; enter your costs. This tool does not provide a DeskIA quote.

Solution

Currency for all amounts

Horizon

Changing currency does not convert amounts. Enter all values in the selected currency. Do not count costs already included in a license twice.

Front End demand and resolution

Unique monthly requests

Eligible catalog (%)

Adoption within catalog (%)

Validated resolution without technician (%)

Avoidable human time per resolution (minutes)

Front End costs

Front End implementation

Monthly Front End license

AI interactions per handled request

Cost per AI interaction

Monthly knowledge curation

BPA costs and benefit

BPA implementation

Monthly BPA license and consumption

Attributable and validated monthly BPA benefit

Use attributable monetary evidence for the process; leave zero if unavailable. Exclude savings already counted under Front End.

Shared costs for the selected scope

Other integrations and initial costs

Monthly infrastructure

Monthly support and maintenance

Attributable monthly insurance

Taxes and other monthly costs

Capacity and cash savings

Human cost per hour

Capacity monetized as actual cash savings (%)

A fixed salary does not disappear when time is released. The actual savings percentage starts at zero and needs supporting evidence.

Scenario result

Complete the costs and calculate. Use zero only when a cost does not apply or is included elsewhere.

Scenario formulas and limits.

Technician-free resolutions = requests × eligibility × adoption × validated resolution.
Released hours = technician-free resolutions × avoidable minutes / 60.
AI usage cost = eligible handled requests × interactions per request × cost per interaction. Includes requests that are escalated.
Front End cash savings = released hours × cost per hour × supported monetizable percentage.
Net balance = attributable monetary benefits − implementation − recurring costs over the horizon.
Constant model: no assumed annual growth in deflection, inflation or demand. Shared costs are counted once.

Results are a simulation, not a commitment on savings, MTTR, deflection or price. Real measurement requires an agreed period, population, deduplication and verification. BPA does not, by itself, create ticket deflection.

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