DeskIA Front End

Help resolve requests.
Keep the context.

AI support designed to bring help closer to employees and reduce repetitive service desk work, using approved knowledge and human involvement when needed.

See a request from start to finishBook a demo

What it brings to support.

A conversation to ask for help

Identify the need and gather useful information through enabled channels.

Self-service with sources

Use approved procedures and show the reference supporting the guidance.

Authorized actions

Coordinate eligible requests within a defined catalog, permissions and approvals.

Continuity with a technician

Provide a summary, attempted steps and the reason for escalation, depending on the enabled integration.

Request follow-up

Consult the status available in the ticketing system using the requester’s permissions.

Reusable knowledge

Propose articles from reviewed solutions. A responsible person decides what is published.

Features, channels and connectors are agreed for each implementation. Approved knowledge, permissions and validated integrations are required for the relevant workflow.

Knowledge that improves service.

  1. Identify

    Find recurring questions and coverage gaps.

  2. Propose

    Prepare a draft from a reviewed solution.

  3. Approve

    Validate content, permissions and currency before publication.

  4. Measure

    Review article usage and associated resolution.

Improvement requires ongoing curation and human review. A growing knowledge base does not, by itself, guarantee a deflection rate.

What to measure from the first pilot.

  • Eligible requests resolved without a technician, with agreed verification and observation window.
  • Escalations with complete context and reopened requests.
  • Knowledge article coverage, usage and currency.
  • Released human time and actually avoidable costs, measured separately.
Explore the business case

When you need to assess the process.

Front End supports the request and functional recovery within its scope. BPA adds assessment of a business outcome across agreed sources. Its scope can also start from existing events, depending on the implementation.

Explore DeskIA BPA

Start with what you need to improve.

Let’s review the requests, process and integrations that matter to your operation.

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